RETURNS EXCHANGES + SHIPPING

INTERNATIONAL ORDERS

Please note: the recipient will be liable for any local duty, tax and/or other import costs on orders placed outside of Australia. Any potential fees are out of our control.

If the address is put in wrong, NAT + NOOR is not responsible. Please double check that you have input the correct address.

For information on delivery status, please contact the courier. 

Shipping will be debuted from any returns or exchanges.

DUTIES + TAXES 

Orders shipped to countries outside of the US may incur duties and taxes which are applied by customs. The responsibility for any customs duties, foreign taxes or other fees which may be imposed rest with the customer. Should the customer refuse to pay duties and taxes held on an order applied by customs the responsibility lies with the customer to arrange for the order to be returned to NAT + NOOR in order to receive a refund.

Refunds will only be issued once return orders have been received. Please contact your local customs office for more information regarding taxes and duties payable in your region.

RETURNS 
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 Gift cards are non-returnable

REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at natandnoorshop@gmail.com.

SALE ITEMS (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGES (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at natandnoorshop@gmail.com and send your item to: NAT + NOOR LLC, 1482 E 950 S, Provo UT 84606, United States.

GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

SHIPPING
To return your product, you should mail your product to: NAT + NOOR LLC, 1482 E 950 S, Provo UT 84606, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If the address is put in wrong, NAT + NOOR is not responsible. Please double check that you have input the correct address.