SHIPPING
It will take 1 full business day to process your order.
Standard shipping typically takes an additional 3-6 business days ~ for Domestic orders.
Standard shipping for international orders can take anywhere from 1-3 weeks. We will get your order out the door asap but sometimes the postal service can prolong your delivery date.
Shipping times vary quite a bit depending on location and current postal conditions.
US Orders
Order total $1- $80 $4.90 Shipping
Order total $81- $100 $12 Shipping
Order total $101-300 $4.90 Shipping
Free Shipping - Spend $75 and get free shipping in the US. Use code FREESHIP75 at checkout.
Canada Orders
Order total $1- $80 $12 Shipping
Order total $81- $100 $22 Shipping
Order total $101- $300 $28Shipping
Free Shipping - Spend $150 and get free shipping in Canada. Use code CANADAFREE at checkout.
International Orders
Order total $1- $300 $28 Shipping
Free Shipping - Spend $200 and get free shipping internationally. Use code INTERNATIONALFREE at checkout.
SHIP OUTSIDE THE US?
Yes, we ship internationally. Shipping rates are applied at checkout. If you have further questions contact support@natandnoor.com
LOST PACKAGES DUE TO CARRIER
If you package is lost due to a carrier problem ( DHL, Fedex, UPS, USPS, etc) Nat + Noor is not responsible. We suggest you contact your local post office.
WRONG ADDRESS
If the shipping address was not input correctly, Nat + Noor is not responsible for any fees incurred.
DUTIES AND TAXES
Orders shipped to countries outside of the United States may incur duties and taxes which are applied by customs. The responsibility for any custom duties, foreign taxes or other fees which may be imposed are the responsibility of the customer.
Please contact your local customs office for more information regarding taxes and duties payable in your country/region.
ROUTE - LOST STOLEN OR BROKEN?
If you have opted into the Route protection services ( paying an additional .98 cents at checkout ) we ask that you start a claim through the Route. They make it simple and efficient to solve this problem. If you need additional help, please contact support@natandnoor.com
NAT + NOOR is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout.
*Claims for packages marked "delivered" yet not received and where there is no evidence of “porch piracy” must be made 5 days after “delivery date” but no longer than 15 days to ensure it was not misdelivered or easily found around the premises." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.
If you have opted into the Route protection services ( paying an additional .98 cents at checkout) we ask that you start a claim through the Route. They make it simple and efficient to solve this problem. If you need additional help, please contact support@natandnoor.com
ROUTE - TRACK MY PACKAGE?
The Route App (Free) Download here
The Route App allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers, dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. If you are still having trouble tracking your order you can email support@natandnoor.com for further assistance.