SHIPPING

LOST STOLEN OR BROKEN?

If you have opted into the Route protection services ( paying an additional .98 cents at checkout ) we ask that you start a claim through the Route. They make it simple and efficient to solve this problem. If you need additional help, please contact support@natandnoor.com

 

ROUTE 

NAT + NOOR  is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout.

*Claims for packages marked "delivered" yet not received and where there is no evidence of “porch piracy” must be made 5 days after “delivery date” but no longer than 15 days to ensure it was not misdelivered or easily found around the premises." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.

 

If you have opted into the Route protection services ( paying an additional .98 cents at checkout) we ask that you start a claim through the Route. They make it simple and efficient to solve this problem. If you need additional help, please contact support@natandnoor.com

 

TRACK MY PACKAGE?


The Route App (Free) Download here

The Route App allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers, dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. If you are still having trouble tracking your order you can email support@natandnoor.com for further assistance.